The Best Guest Experiences are Delivered with ReviewPro

Integrated tools and processes to increase guest satisfaction and revenue

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Reviewpro web STORIES

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What does global review data say?

https://stories.reviewpro.shijigroup.com/global-hotel-review-benchmark-report/

What's new at ReviewPro?

https://stories.reviewpro.shijigroup.com/reviewpro-news/

Want better guest reviews?

https://stories.reviewpro.shijigroup.com/hotel-reputation/

What do hoteliers think of AI?

https://stories.reviewpro.shijigroup.com/h2c-report-automated-personalization/

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PRODUCTS

Solutions for every stage of the guest journey

Hotel Reputation

Manage and improve your online reputation with our powerful cloud-based solution. Deliver better guests experiences and increase your rankings on review sites and OTAs.

Guest Surveys

Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.

Case Management

Communicate with guests in real-time on the Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice

Guest Communications

Automate follow-up on guest feedback, assign duties and track completion. Prevent negative reviews and earn rave reviews by ensuring the timely resolution of guest issues.

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Anthony Khoo, Senior Vice President, Ascott Limited

The Ascott Limited

"The voice of our guests is always an important part of our Brand Experience strategy. The insights help us deliver a brand-led customer experience for all our guests. ReviewPro has been a supportive and valued partner to us in helping us deliver this objective."

Irene Lim - AVP Customer Relations

Ramón Adillón, Customer & Visitor Experience, Paradores

https://www.youtube.com/embed/3ZkQU9kP5Eo

Paradores

"Since we started with ReviewPro in 2016, Paradores have registered a steady upward trend in the main indicators of guest satisfaction year after year."

Ramón Adillón - Customer & Visitor Experience

Australian Tourism Industry Council

ReviewPro has supported thousands of Australian tourism enterprises in benchmarking and managing their online reputation, and ultimately strengthening their capacity to meet customer service needs. The team at ReviewPro have shown dedication to providing a first-rate experience and customer satisfaction

Erin McLeod, General Manager

Vivian Hertzberger, Marketing & Communication, Inntel Hotels

https://www.youtube.com/embed/8z9oap9FzMU

Inntel Hotels

"ReviewPro definitely influences how we connect with our guests because it gives us a lot of insights and an overview of what we have to do to make our guest's experience a better experience, and the data helps with that a lot."

Vivian Hertzberger - Marketing & Communication

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

"What made me go with ReviewPro is that the system works, and the support team. The fact that they are always there."

Winston Hanes - COO

Gefferson Alves, General Manager, Aquaria Natal

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

"How important is it to have a tool like ReviewPro? I would say it’s the most important tool that we have in our hotel. ReviewPro has the best quality, the best service, the best team, and the best cost/benefit."

Gefferson Alves - General Manager

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

"ReviewPro allows us to solve any problems with the guest while they’re at the property, so we don’t hear about it after they have left via a negative review."

Winston Hanes - COO

EDUCATION