Empowering the best hoteliers

The end-to-end guest experience platform serving global hospitality

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Reviewpro web STORIES

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What does global review data say?

https://stories.reviewpro.shijigroup.com/global-hotel-review-benchmark-report/

What's new at ReviewPro?

https://stories.reviewpro.shijigroup.com/reviewpro-news/

Want better guest reviews?

https://stories.reviewpro.shijigroup.com/hotel-reputation/

What do hoteliers think of AI?

https://stories.reviewpro.shijigroup.com/h2c-report-automated-personalization/

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PRODUCTS

Solutions for every stage of the guest journey

Hotel Reputation

Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.

Guest Surveys

Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.

Case Management

Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.

Messaging Automation

Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.

Guest Experience Platform

Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.

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Anthony Khoo, Senior Vice President, Ascott Limited

The Ascott Limited

"The voice of our guests is always an important part of our Brand Experience strategy. The insights help us deliver a brand-led customer experience for all our guests. ReviewPro has been a supportive and valued partner to us in helping us deliver this objective."

Irene Lim - AVP Customer Relations

Ramón Adillón, Customer & Visitor Experience, Paradores

https://www.youtube.com/embed/3ZkQU9kP5Eo

Paradores

"Since we started with ReviewPro in 2016, Paradores have registered a steady upward trend in the main indicators of guest satisfaction year after year."

Ramón Adillón - Customer & Visitor Experience

Australian Tourism Industry Council

ReviewPro has supported thousands of Australian tourism enterprises in benchmarking and managing their online reputation, and ultimately strengthening their capacity to meet customer service needs. The team at ReviewPro have shown dedication to providing a first-rate experience and customer satisfaction

Erin McLeod, General Manager

Vivian Hertzberger, Marketing & Communication, Inntel Hotels

https://www.youtube.com/embed/8z9oap9FzMU

Inntel Hotels

"ReviewPro definitely influences how we connect with our guests because it gives us a lot of insights and an overview of what we have to do to make our guest's experience a better experience, and the data helps with that a lot."

Vivian Hertzberger - Marketing & Communication

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

"What made me go with ReviewPro is that the system works, and the support team. The fact that they are always there."

Winston Hanes - COO

Gefferson Alves, General Manager, Aquaria Natal

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

"How important is it to have a tool like ReviewPro? I would say it’s the most important tool that we have in our hotel. ReviewPro has the best quality, the best service, the best team, and the best cost/benefit."

Gefferson Alves - General Manager

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

"ReviewPro allows us to solve any problems with the guest while they’re at the property, so we don’t hear about it after they have left via a negative review."

Winston Hanes - COO

EDUCATION