Create experiences guests will want to rave about by understanding and prioritizing the improvements that will have the biggest positive impact on your guest experience.
Detect issues while your guests are still on-property with short in-stay surveys, and solve them quickly to prevent any guest from leaving unsatisfied.
Create automation rules so that the right team member is alerted about issues requiring prompt attention. Set escalation rules to ensure no guest is left hanging.
Increase the opportunities to delight guests during their stay by offering communication via multiple messaging channels, like WhatsApp, SMS, WeChat, etc.
Provide guests the information they need, when they need it with an AI-driven hotel chatbot and deliver multilingual support 24/7 across various messaging channels.
Measure guest satisfaction across different segments of the guest journey and identify where action needs to be taken to improve guest satisfaction.
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.