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60,000

Establishments

150

Countries

Years in business

Success Stories

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Revenue

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Guest Satisfaction

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Survey Conversion

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Data Driver Decision

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Success Story #05

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Success Story #06

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Anthony Khoo, Senior Vice President, Ascott Limited

The Ascott Limited

Irene Lim - AVP Customer Relations

"The voice of our guests is always an important part of our Brand Experience strategy. The insights help us deliver a brand-led customer experience for all our guests. ReviewPro has been a supportive and valued partner to us in helping us deliver this objective."

Ramón Adillón, Customer & Visitor Experience, Paradores

https://www.youtube.com/embed/3ZkQU9kP5Eo

Paradores

Ramón Adillón - Customer & Visitor Experience

"Since we started with ReviewPro in 2016, Paradores have registered a steady upward trend in the main indicators of guest satisfaction year after year."

https://www.youtube.com/embed/3ZkQU9kP5Eo

Paradores

Ramón Adillón - Customer & Visitor Experience

"In this day and age, it’s not enough to do it well. It’s necessary that customers perceive that you are doing well. You must take customers' opinions into account and act precisely where the customers tell you to act."

https://www.youtube.com/embed/3ZkQU9kP5Eo

Paradores

Ramón Adillón - Customer & Visitor Experience

"ReviewPro brings together customer feedback from numerous sources and internal satisfaction questionnaires onto a single platform."

Gefferson Alves, General Manager, Aquaria Natal

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

Gefferson Alves - General Manager

"Why is ReviewPro so important? Because we can see on a daily basis how we are improving and where we have to improve. The entire team is tracking this information so all of them understand what needs to be improved."

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

Winston Hanes - COO

"We’re seeing an amazing increase in how quickly and how well our GM respond, thanks to Case Management. We’ve increased our management response rate by over 46% compared to last year."

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

Gefferson Alves - General Manager

"I wanted to have an app to measure our guest satisfaction in order to prepare our training better and give a clear scenario to our main investors on what to invest in and why."

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

Gefferson Alves - General Manager

"It’s always about guests and about service. But how can we measure the success of our service without a tool like ReviewPro?"

Marie Frando, Assistant Guest Services Manager, Long Beach Lodge

https://www.youtube.com/embed/D3a3bu8oeGU

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation is helping our guests by responding just within a few seconds, where it normally takes a few minutes to do so. Guests also get the proper answer no matter what channel they use."

https://www.youtube.com/embed/D3a3bu8oeGU

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation allows us to deliver the right content at the right place, at the right time, every time."

https://www.youtube.com/embed/D3a3bu8oeGU

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation delivers an outstanding customer experience for effective customer acquisition and retention."

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

Winston Hanes - COO

"What made me go with ReviewPro is that the system works, and the support team. The fact that they are always there."

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

Gefferson Alves - General Manager

"How important is it to have a tool like ReviewPro? I would say it’s the most important tool that we have in our hotel. ReviewPro has the best quality, the best service, the best team, and the best cost/benefit."

https://www.youtube.com/embed/ezaiZfvBOvk

Aquaria Natal

Gefferson Alves - General Manager

"No matter what department my team is in, they always know on a daily basis our guest complaints. And that’s the big difference between us and the others, we come with a personalized experience."

https://www.youtube.com/embed/3KFHW-PT9lg

Archipelago International Hotels & Resorts

Winston Hanes - COO

"ReviewPro allows us to solve any problems with the guest while they’re at the property, so we don’t hear about it after they have left via a negative review."

Michela Marzoli, Marketing Director, Club Del Sole

https://www.youtube.com/watch?v=VRytPdWfLyI

Club Del Sole Group

Michela Marzoli - Marketing Director

"ReviewPro is a good product in order to monitor all the steps of the customer journey."

https://www.youtube.com/watch?v=VRytPdWfLyI

Club Del Sole Group

Michela Marzoli - Marketing Director

"We started using ReviewPro because we care about our customers' opinions."

Teodora Diaconu, Marketing Manager, Baia Holiday Group

https://www.youtube.com/watch?v=Ue913mqh51E

Baia Holiday Group

Teodora Diaconu - Marketing Manager

"Solve the problem, answer the review and your satisfied guest will recommend you directly."

Joan Adams, Resorts Sales Manager, Crieff Hydro Limited

https://www.youtube.com/watch?v=-GkQmFzMZTU

Crieff Hydro Limited

Joan Adams - Resorts Sales Manager

"We're getting as many as 120 chats a day and our chatbot is handling 70 of those - so we're pleased with the results because it's freeing our team to be able to answer emails and answer calls."

https://www.youtube.com/watch?v=-GkQmFzMZTU

Crieff Hydro Limited

Joan Adams - Resorts Sales Manager

"Our team was reduced by half so by introducing the chatbot, it has really helped us reduce our messaging volumes making the journey for guests a lot more simple."

We Serve

We help all hospitality segments

Hostels

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Restaurants

Serviced Apartments

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Our clients

Success Stories

Revenue

Guest Satisfaction

Survey Conversion

Data Driver Decision

Success Story #05

Success Story #06

.

The Ascott Limited

Paradores

Paradores

Paradores

Aquaria Natal

Archipelago International Hotels & Resorts

Aquaria Natal

Aquaria Natal

Long Beach Lodge Resort

Long Beach Lodge Resort

Long Beach Lodge Resort

Archipelago International Hotels & Resorts

Aquaria Natal

Aquaria Natal

Archipelago International Hotels & Resorts

Club Del Sole Group

Club Del Sole Group

Baia Holiday Group

Crieff Hydro Limited

Crieff Hydro Limited

We help all hospitality segments

Hostels

Restaurants

Serviced Apartments

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