Detect issues while your guests are still on-property with short in-stay surveys, and solve them quickly to prevent any guest from leaving unsatisfied.
Using automated proactive communication, you can engage with guests before and during their stay, ensuring that you meet and exceed their expectations.
Increase the opportunities to delight guests during their stay by offering communication via multiple messaging channels, like WhatsApp, SMS, WeChat, etc.
Automated case management ensures guest requests and complaints are dealt with in a fast and reliable way, so no guest is left unattended, whatever their issue.
Create experiences guests will want to rave about by understanding and prioritizing the improvements that will have the biggest positive impact on your guest experience.
Boost review volume by up to 40% by joining one of our review collection programs. We are platinum partners with TripAdvisor and offer review collection programs of Google and HolidayCheck.
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.