Introducing the first-ever infographic for the Q1 2024 Guest Experience Benchmark Report!  Download it here.

We serve restaurants

Improve the diner experience and maximize revenue by leveraging guest feedback. Identify improvement opportunities to ensure each diner has an enjoyable experience and that you exceed diners’ expectations. We help you leverage data insights to fill tables and to turn first-time visitors into regular diners.

Reputation | Surveys | Cases | Messaging

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What we offer

Our Guest Experience Platform has specific dashboards to suit restaurant clients. Designed by hospitality experts, our cloud-based solutions enable individual restaurants and chains to improve operations, boost their ratings on review sites, and attract more diners.

- Make data driven operational decisions
- Improve ratings on review sites
- Gain a real competitive advantage

boost my revenue

Happy customers, profitable restaurants

Reputation management for restaurants

Proactively manage your restaurant’s online reputation with our powerful, cloud-based solution. Track, benchmark and analyze reviews from across the social web, increase review volume and rankings, and enhance customer satisfaction.

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Restaurant satisfaction surveys

Easily create customized, branded surveys and manage all customer feedback from one integrated dashboard. Drill down in key areas, use the insights to prioritize improvements, and watch your reviews and rankings soar on TripAdvisor and Google.

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Messaging for restaurants

Communicate with customers using the messaging service of their choice and manage all interactions from one easy-to-use central hub. Chat in real-time and resolve issues on the spot, increase efficiency, and consistently exceed expectations.

Case Management for restaurants

Automate internal communications and workflows, ensuring the timely and efficient resolution of customer issues. Prevent negative reviews, exceed customer expectations, and earn rave reviews.

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Increase reservations & walk-ins

Global Review Index™: benchmark your restaurant’s online reputation score with the industry-standard GRI, calculated from reviews aggregated from the most relevant review and social media sites, including OpenTable, and Tripadvisor.

Sentiment analysis: identify positive and negative mentions related to diners’ experiences in a multitude of categories to help prioritize operational/service improvements

Competitive intelligence: gain unprecedented insight into your competitors’ performance and benchmark results by GRI™, service area, review source, language/country and sentiment analysis.

Data portability: Export data (Excel, PNG, PDF or API) to share within your organization or to generate powerful business intelligence by analyzing ReviewPro data together with other internal data.

Ticketing system: Use our ticketing system to help ensure that important operational/service shortcomings get communicated to the relevant person or service area and get resolved.

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