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How we support you
Unlimited users
Invite your entire team to view and engage with the platform. Encourage staff to be guest-obsessed by directly seeing what they have to say about your brand or property.
Filters & views
Create and save filters to show specific guest centric data sets. Simplify the experience for you and your team by only showing them the relevant information they need for their job or department.
Goals & KPIs
Set clear goals and KPIs based on guest experience and feedback. This way your team can track their performance when they are interacting with guests, while management can use as a benchmark for further training if needed.
Internal ranking
Encourage a healthy dose of competition by monitoring the performance of your establishment against others from your group or brand. Track how the others are doing for guest satisfaction, service, and more.
Case Management
Receive automated alerts set to guest experience metrics anytime action is required. You can improve your management response rate and speed, and follow-up efficiently on guest requests, or be immediately alerted to any lapses in service.
Mobile app
Our mobile app offers you access to real-time performance metrics from your mobile device or tablet, allowing you to engage with guests on-the-go and putting them at the heart of everything that you do.
The Ascott Limited
"The voice of our guests is always an important part of our Brand Experience strategy. The insights help us deliver a brand-led customer experience for all our guests. ReviewPro has been a supportive and valued partner to us in helping us deliver this objective."
Supported by our guest experience solutions
Hotel Reputation
Guest Surveys
Case Management
Guest Communications
Guest Experience Platform
