Invite your entire team to view and engage with the platform. Encourage staff to be guest-obsessed by directly seeing what they have to say about your brand or property.
Create and save filters to show specific guest centric data sets. Simplify the experience for you and your team by only showing them the relevant information they need for their job or department.
Set clear goals and KPIs based on guest experience and feedback. This way your team can track their performance when they are interacting with guests, while management can use as a benchmark for further training if needed.
Encourage a healthy dose of competition by monitoring the performance of your establishment against others from your group or brand. Track how the others are doing for guest satisfaction, service, and more.
Receive automated alerts set to guest experience metrics anytime action is required. You can improve your management response rate and speed, and follow-up efficiently on guest requests, or be immediately alerted to any lapses in service.
Our mobile app offers you access to real-time performance metrics from your mobile device or tablet, allowing you to engage with guests on-the-go and putting them at the heart of everything that you do.
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.