We analyzed over 1 million global reviews. Click here to read the key findings of our Q1 2022 Global Hotel Review Benchmark report.

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A Guest Centric
Culture

Empower your staff to focus on what matters most: the guest

SEE HOW
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Ramón Adillón, Customer & Visitor Experience, Paradoresicone video play reviewpro solutions for hotels

Paradores

Ramón Adillón - Customer & Visitor Experience

"In this day and age, it’s not enough to do it well. It’s necessary that customers perceive that you are doing well. You must take customers' opinions into account and act precisely where the customers tell you to act."

Gefferson Alves, General Manager, Aquaria Natalicone video play reviewpro solutions for hotels

Aquaria Natal

Gefferson Alves - General Manager

"Why is ReviewPro so important? Because we can see on a daily basis how we are improving and where we have to improve. The entire team is tracking this information so all of them understand what needs to be improved."

Gefferson Alves, General Manager, Aquaria Natalicone video play reviewpro solutions for hotels

Aquaria Natal

Gefferson Alves - General Manager

"No matter what department my team is in, they always know on a daily basis our guest complaints. And that’s the big difference between us and the others, we come with a personalized experience."

Michela Marzoli, Marketing Director, Club Del Soleicone video play reviewpro solutions for hotels

Club Del Sole Group

Michela Marzoli - Marketing Director

"ReviewPro is a good product in order to monitor all the steps of the customer journey."

Michela Marzoli, Marketing Director, Club Del Soleicone video play reviewpro solutions for hotels

Club Del Sole Group

Michela Marzoli - Marketing Director

"We started using ReviewPro because we care about our customers' opinions."

Teodora Diaconu, Marketing Manager, Baia Holiday Groupicone video play reviewpro solutions for hotels

Baia Holiday Group

Teodora Diaconu - Marketing Manager

"Solve the problem, answer the review and your satisfied guest will recommend you directly."

Joan Adams, Resorts Sales Manager, Crieff Hydro Limitedicone video play reviewpro solutions for hotels

Crieff Hydro Limited

Joan Adams - Resorts Sales Manager

"We're getting as many as 120 chats a day and our chatbot is handling 70 of those - so we're pleased with the results because it's freeing our team to be able to answer emails and answer calls."

Joan Adams, Resorts Sales Manager, Crieff Hydro Limitedicone video play reviewpro solutions for hotels

Crieff Hydro Limited

Joan Adams - Resorts Sales Manager

"Our team was reduced by half so by introducing the chatbot, it has really helped us reduce our messaging volumes making the journey for guests a lot more simple."

How we support you

Learn more
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Unlimited users

Invite your entire team to view and engage with the platform. Encourage staff to be guest-obsessed by directly seeing what they have to say about your brand or property.

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Filters & views

Create and save filters to show specific guest centric data sets. Simplify the experience for you and your team by only showing them the relevant information they need for their job or department.

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Goals & KPIs

Set clear goals and KPIs based on guest experience and feedback. This way your team can track their performance when they are interacting with guests, while management can use as a benchmark for further training if needed.

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Internal ranking

Encourage a healthy dose of competition by monitoring the performance of your establishment against others from your group or brand. Track how the others are doing for guest satisfaction, service, and more.

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Case Management

Receive automated alerts set to guest experience metrics anytime action is required. You can improve your management response rate and speed, and follow-up efficiently on guest requests, or be immediately alerted to any lapses in service.

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Mobile app

Our mobile app offers you access to real-time performance metrics from your mobile device or tablet,  allowing you to engage with guests on-the-go and putting them at the heart of everything that you do.

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Anthony Khoo, Senior Vice President, Ascott Limitedicone video play reviewpro solutions for hotels

The Ascott Limited

Irene Lim - AVP Customer Relations

"The voice of our guests is always an important part of our Brand Experience strategy. The insights help us deliver a brand-led customer experience for all our guests. ReviewPro has been a supportive and valued partner to us in helping us deliver this objective."

Gefferson Alves, General Manager, Aquaria Natalicone video play reviewpro solutions for hotels

Aquaria Natal

Gefferson Alves - General Manager

"It’s always about guests and about service. But how can we measure the success of our service without a tool like ReviewPro?"

Marie Frando, Assistant Guest Services Manager, Long Beach Lodgeicone video play reviewpro solutions for hotels

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation delivers an outstanding customer experience for effective customer acquisition and retention."

A guest-centric culture

Supported by our guest experience solutions

Hotel Reputation

Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.

Guest Surveys

Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.

Case Management

Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.

Messaging Automation

Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.

Guest Experience Platform

Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.

GET STARTED

Want to speak to one of our team?