We analyzed over 1.5 million global reviews. Click here to read the key findings of our Q2 2022 Global Hotel Review Benchmark report.

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Case
Management

Timely, automated, efficient. Set your business up for success.

Increase staff efficiency, reduce costs

Configure alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.​

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Streamline operations

Automation rules

Set up an automation rule at the click of a button and let the platform run by itself. Your team will always know what to do and when to do it.

Unified to-do list

Help your staff keep track of their tasks with unified to-do lists. Gather different items from areas like guest feedback, live requests, and messaging into one list for maximum efficiency.

Customizable settings

Workflows and case settings can be tailored to suit the needs of your organizational structure for minimum disruption, and maximum accountability.

One case, multiple subtasks

Does one case require more than one action? No problem, you can create subtasks directed to different departments or team members.

Drive service excellence

Improve performance with the right analytics

Full performance analytics dashboard to see where staff KPIs are being met, and the areas for improvement. Support overall business goals and strategies, for better business.

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Solve issues & requests on the go

​Our mobile app allows you and your team to access alerts, manage cases, and check key data, while attending to your busy schedule.

Don't let things escalate

Escalation parameters can be set so that no guest request or issue is overlooked. If staff is busy or misses a deadline, cases get automatically escalated to other departments, team members or management.

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Get your whole team on board

With an unlimited number of users and workgroups, you can invite your whole team to join the ReviewPro platform and receive reports, alerts, and tasks.

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