"Recency and volume are key when understanding how a hotel is perceived online by guests looking for their next stay. This is why we created the Global Review Index™. This algorithm takes into account multiple factors, is updated multiple times a day, and is exclusive to ReviewPro. I am proud to say it has become an industry benchmark for hotel online reputation."
Based on review data collected from 140 online travel agencies (OTAs) and review sites in more than 45+ languages, it can be calculated for a given point in time (day, week, month, year, etc.)
Cornell University used GRI™ data to prove that a 1-point increase in a hotel’s GRI™ results in higher profitability.
A 1 point increase in a hotel’s Global Review Index™ equals up to
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.