We analyzed over 1.5 million global reviews. Click here to read the key findings of our Q2 2022 Global Hotel Review Benchmark report.

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Hotel Reputation

Leverage guest review data to make better decisions, improve reputation, and increase revenue for your brand.

Improve your ranking on review sites & OTAs

Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow. ​

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We give you better data and better tools for better results.

Global Review Index™

Measure and benchmark your hotel reputation using the GRI™️, an industry standard reputation score derived from guest reviews in 45 languages across 140 review sites. Read more

Sentiment Analysis

Leverage powerful semantic technology to dig deep into the meaning of reviews and understand your guests' experience in key areas. Read more

Impact Analysis

Combine qualitative data (review content) and quantitative data (review scores) to measure what is having everyday impact on the guest experience at your property and on your business.

Competitive Benchmarking

Benchmark your results against your competitor set and see how you measure up  in multiple categories, and sources. Read more.

Management response made easy

A central management response dashboard makes it easy to view team performance, set goals and timeframes, and improve where needed.

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Automated review escalation

Use automation to alert the correct person or department when a review needs responding to. Set up escalation rules so that no follow-up is left unresolved.

Respond directly from the platform

Improve your team's response rate by up to 40% with a direct response integration to major review sources like Booking.com, Google, and Tripadvisor.

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Flexible configuration

Configure the platform to mirror the internal structures of your team. Set up automated reports so individual staff, specific workgroups, or entire departments receive the views, alerts, and reports relevant to their role.

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