Leverage guest review data to make better decisions, improve reputation, and increase revenue for your brand.
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Measure and benchmark your hotel reputation using the GRI™️, an industry standard reputation score derived from guest reviews in 45 languages across 140 review sites. Read more
Leverage powerful semantic technology to dig deep into the meaning of reviews and understand your guests' experience in key areas. Read more
Combine qualitative data (review content) and quantitative data (review scores) to measure what is having everyday impact on the guest experience at your property and on your business.
Benchmark your results against your competitor set and see how you measure up in multiple categories, and sources. Read more.
A central management response dashboard makes it easy to view team performance, set goals and timeframes, and improve where needed.
Use automation to alert the correct person or department when a review needs responding to. Set up escalation rules so that no follow-up is left unresolved.
Improve your team's response rate by up to 40% with a direct response integration to major review sources like Booking.com, Google, and Tripadvisor.
Configure the platform to mirror the internal structures of your team. Set up automated reports so individual staff, specific workgroups, or entire departments receive the views, alerts, and reports relevant to their role.
