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Hotel Reputation

Manage and improve your online reputation with our powerful cloud-based solution. Deliver better guest experiences and increase your rankings on review sites and OTAs.
Improve guest satisfaction, and watch revenue grow.

Improve your ranking on review sites & OTAs

Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow. ​

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We give you better data and better tools for better results.

Global Review Index™

Measure and benchmark your hotel reputation using the GRI™️, an industry standard reputation score derived from guest reviews in 45 languages across 140 review sites. Read more

Sentiment Analysis

Leverage powerful semantic technology to dig deep into the meaning of reviews and understand your guests' experience in key areas. Read more

Impact Analysis

Combine qualitative data (review content) and quantitative data (review scores) to measure what is having everyday impact on the guest experience at your property and on your business.

Competitive Benchmarking

Benchmark your results against your competitor set and see how you measure up  in multiple categories, and sources. Read more.

Management response made easy

A central management response dashboard makes it easy to view team performance, set goals and timeframes, and improve where needed.

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Automated review escalation​

Use automation to alert the correct person or department when a review needs responding to. Set up escalation rules so that no follow-up is left unresolved.

Respond directly from the platform

Improve your team's response rate by up to 40% with a direct response integration to major review sources like Booking.com, Google, and Tripadvisor.

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Flexible configuration

Configure the platform to mirror the internal structures of your team. Set up automated reports so individual staff, specific workgroups, or entire departments receive the views, alerts, and reports relevant to their role.

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CASE STUDY

Better data and better tools for better results

Como os Paradores ganharam o melhor da Espanha Reputação Dois Anos em Fila por Priorizando a Experiência do Convidado
Case Studies

Como os Paradores ganharam o melhor da Espanha Reputação Dois Anos em Fila por Priorizando a Experiência do Convidado

How Centara Hotels & Resorts Applied a Growth Hacking Mindset to Improve Guest Experience for Local Tourists.
Case Studies

How Centara Hotels & Resorts Applied a Growth Hacking Mindset to Improve Guest Experience for Local Tourists.

Aquaria Natal Hotel Climbed
Case Studies

How Aquaria Natal Hotel Climbed from #59 to #1 on Tripadvisor and increased ADR by 55%

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PRODUCTS

Guest Experience PlatformHotel ReputationGuest SurveysCase ManagementGuest Communications

BENEFITS

Better guest reviewsData driven decisionsHigher guest satisfactionOperational efficiencyA Guest centric cultureService recovery opportunities

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