How we support you
Gain higher visibility on how issues and requests are dealt with. Also view the timeframe and team or staff member responsible.
Create automation rules at the click of a button, so when a critical issue requires prompt attention, the relevant team member is automatically alerted.
Leverage an AI-driven hotel chatbot trained to respond to over 80% of your incoming queries, and to deal with bookings and guest requests.
Centralized messaging hub
Manage all your incoming messages from different messaging channels from one central hub.
Workgroups & views
Recreate your internal organizational structures on our platform to ensure the right information gets to the right person, at the right time. Personalized views mean you can create, send, and receive reports and filtered page views specific to the workgroup or staff member.
Designed for hoteliers on-the-go, our mobile app allows your team to access the data they need and respond to guests from wherever they are.
Direct response integrations
Improve your response rate when responding to online reviews with direct and semi-direct response integrations with Booking.com, Google, and TripAdvisor.
Unified to-do lists
Help your team know what to do and when, with one unified to-do list collecting follow-ups collected from all areas of the tool, and all types of guest feedback.
All on a single dashboard
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.