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How we support you
Performance analytics
Gain higher visibility on how issues and requests are dealt with. Also view the timeframe and team or staff member responsible.
Automation rules
Create automation rules at the click of a button, so when a critical issue requires prompt attention, the relevant team member is automatically alerted.
Hotel chatbot
Leverage an AI-driven hotel chatbot trained to respond to over 80% of your incoming queries, and to deal with bookings and guest requests.
Centralized messaging hub
Manage all your incoming messages from different messaging channels from one central hub.
Workgroups & views
Recreate your internal organizational structures on our platform to ensure the right information gets to the right person, at the right time. Personalized views mean you can create, send, and receive reports and filtered page views specific to the workgroup or staff member.
Mobile app
Designed for hoteliers on-the-go, our mobile app allows your team to access the data they need and respond to guests from wherever they are.
Direct response integrations
Improve your response rate when responding to online reviews with direct and semi-direct response integrations with Booking.com, Google, and TripAdvisor.
Unified to-do lists
Help your team know what to do and when, with one unified to-do list collecting follow-ups collected from all areas of the tool, and all types of guest feedback.
All on a single dashboard
Hotel Reputation
Guest Surveys
Case Management
Guest Communications
Guest Experience Platform
