How we support you
Dive deep into guest data and pinpoint specific areas of improvement with detailed data segmentation, per source, country, department, etc.
Advanced PMS filters
Use PMS filters to gain a better understanding of your guest satisfaction and segment survey feedback based on room number, guest type, etc.
Leverage insightful analytics of your chatbot, agents, and team performance to understand where to improve and invest in processes.
Our flexible reporting system lets you set up and schedule reports to send out to whomever you want, whenever you want, and with the specific information they need.
Understand guest feedback better with advanced sentiment analysis technology, able to analyze + 700 concepts in 17 languages.
Collect guest feedback via online reviews, guest surveys, or guest messaging onto one central dashboard for a 360º understanding of guest satisfaction at a glance.
Supported by our guest experience solutions
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.