Global Hotel Review Benchmark 2022: The Year in Reviews

This is the final instalment of the 2022 Global Hotel Review Benchmark Report series. The report represents the most comprehensive collection of review data available to hotels today. In it, we leveraged 6.1 million reviews of 7,500 hotels posted to 66 review sources from virtually every country and territory in the world.

This report includes:

• Key review findings on global guest satisfaction, review volume, review ratings, star segments, review market share, management response, and more.
• Global reach: covering sources from virtually every country and territory in the world.
• Three-year comparison: we are comparing data from 2022, 2021, and Q2 2019.
• Expert insights and key recommendations: commentary from qualified experts and renowned hoteliers.

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