Introducing the first-ever infographic for the Q1 2024 Guest Experience Benchmark Report!  Download it here.

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Guest Experience

Drive the entire guest journey, from one unified platform.

Actionable data, impactful decisions, better business

Our platform brings together everything you need to monitor, understand, and respond to your guests at every stage of the journey, all in one place. The platform is fully integrated, so you can fit it into your already existing systems with minimum fuss.​

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"ReviewPro brings together customer feedback from numerous sources and internal satisfaction questionnaire onto a single platform."

Ramon Adillón - Paradores
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“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”

Michael Levie - Partner & CEO, citizenM hotels

"With ReviewPro's incredible quantitative possibilities and with our passion for using data in real-time scenarios we have seen growth that we have not seen before as an organization, hotels improving retention levels, win-win-win scenarios. Guests, staff, and the organization have benefitted from understanding data"

Kris Leszczynski, Group General Manager

“What makes ReviewPro stand out is the team’s passion for helping us to improve guest experience. Their direct survey solution is very powerful, flexible and better meets our needs than the other products we tested. Within weeks of implementing the survey system, we saw significant improvements in response rates and overall guest satisfaction scores.”

Claudia Flacho - Business Revenue Intelligence Analyst, Pestana Hotels & Resorts
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Everything you need for better guest experiences​

Hotel Reputation

With one dashboard featuring data from +140 sources, managing your online reputation has never been easier. The Global Review Index, an industry-standard reputation score, lets you analyze, track and benchmark your online performance. See more

Guest Surveys

Collect information at any stage of the guest journey via in-stay or post-stay surveys, via any device. Use powerful filters, reports, and sentiment analysis technology to gather the data you need to make smart operational decisions. See more

Case Management

Drive service excellence with custom alerts that automatically notify the correct department of any issues or requests. Customizable workflows and escalation rules afford full visibility for staff and management, ensuring delivery of KPIs. See more

Messaging Automation

Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automated messaging campaigns.  See more​

Scalable, flexible
& data-driven

Data at a glance

Our powerful guest experience platform allows you to aggregate, view, and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data-driven decisions at your property and drive revenue.

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More meaningful touchpoints

Collect fresh information at key touchpoints across the guest journey, whether that is in the form of a review, survey response, or messages.

Actionable data for impactful decisions

​Get as granular as you need into your guest experience data by customizing views and creating reports on specific segments, traveler types or for departments.

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Connect data across your tech stack

The integrated platform plays with the other systems you already have in place, so you can make the most of your investment from day one. ​

Discover all our integrations here


Want to speak to one of our team?