"Our clients love this feature! Benchmarking guest feedback data is key for a hotel’s pricing strategy and this is a way for them to have a peek into their competitor's scores, whether that is for their online reputation or NPS. The aim is to give hoteliers a clear and easy tool to benchmark their performance against rival brands or even other properties within the brand, so they can understand how they position themselves in the market."
"ReviewPro has been consistent in anticipating change with current and future hospitality needs. It's gratifying to work with tools that are visionary and constantly evolving. I thrive on the feedback from happy, passionate, and engaged clients and it motivates me to offer my best."
"Working at ReviewPro is pretty motivating, we all share the same grit, determination, and passion for our jobs and the hospitality industry. Apart from that, we have the most amazing guest experience platform that I truly believe every hotel in the world needs. I love the lightbulb moments when we can see the impact we are having on our clients' guest experience strategies."
Gain detailed competitive insight, and benchmark results against direct competitors on a hotel or brand level. Compare reputation scores and review volume over 140 sources, and compare areas such as language and country.
Set goals and benchmark your results relative to competitors for key indexes like the GRI™, management response rate, and NPS®.
Our Competitive Quality Index (CQI)™ provides an easy metric to identify whether you are performing above or below your competitive set. You can use the CQI™ to measure your market share of guest satisfaction relative to competitors.
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.