We analyzed over 1 million global reviews. Click here to read the key findings of our Q1 2022 Global Hotel Review Benchmark report.

Guest Surveys

Ask smarter, dive deeper, increase guest satisfaction.

Leverage proactive & reactive guest feedback

Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gather valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology. ​

LEARN HOW
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Our guest survey tool does all the things you'd expect...

Department-specific data

Gather the detailed feedback you need to understand the guest experience in each department, from front desk to housekeeping.

Flexible survey builder

Build a core guest survey and add modules for different properties, departments, or guest types, or create as many individual surveys as you like with no limit.​

In-stay survey

Check in while the guest is on-property with mobile-first in-stay surveys that quickly identify the need for immediate service recovery.​

Secure data processing

Be assured your guests' data is processed safely and securely with a platform compliant with the strictest data and privacy regulations. ​

...and so much more!

Gather data per room or guest type

Filter results by PMS fields to understand how specific segments affect success. Measure satisfaction by room type or number, guest segment (corporate, family), or focus on booking source.

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Stay ahead with competitive intelligence

Benchmark and rank your Net Promoter Score (NPS) ® results against competitors outside your organization, or against other properties within your brand.

Boost review volume with review collection programs

We have a Platinum Partnership with Tripadvisor, Google, and HolidayCheck to help build review volume and freshness.

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AI-driven sentiment analysis tools

Unlock the bigger meaning behind thousands of guest responses with semantic analysis technology. Extracts measurable data from human text over +700 concepts in 17 languages.

GET STARTED

Want to speak to one of our team?