Get the latest global guest review data with the Q1 2023 Guest Experience Benchmark here.

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Guest Surveys

Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.
Leverage guest survey feedback to deliver better guest experiences.

Leverage proactive & reactive guest feedback

Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gather valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology. ​

LEARN HOW
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Our guest survey tool does all the things you'd expect...

Department-specific data

Gather the detailed feedback you need to understand the guest experience in each department, from front desk to housekeeping.

Flexible survey builder

Build a core guest survey and add modules for different properties, departments, or guest types, or create as many individual surveys as you like with no limit.​

In-stay survey

Check in while the guest is on-property with mobile-first in-stay surveys that quickly identify the need for immediate service recovery.​

Secure data processing

Be assured your guests' data is processed safely and securely with a platform compliant with the strictest data and privacy regulations. ​

...and so much more!

Gather data per room or guest type

Filter results by PMS fields to understand how specific segments affect success. Measure satisfaction by room type or number, guest segment (corporate, family), or focus on booking source.

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Stay ahead with competitive intelligence

Benchmark and rank your Net Promoter Score (NPS) ® results against competitors outside your organization, or against other properties within your brand.

Boost review volume with review collection programs

We have a Platinum Partnership with Tripadvisor, Google, and HolidayCheck to help build review volume and freshness.

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AI-driven sentiment analysis tools

Unlock the bigger meaning behind thousands of guest responses with semantic analysis technology. Extracts measurable data from human text over +700 concepts in 17 languages.

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CASE STUDY

Better data and better tools for better results

Como os Paradores ganharam o melhor da Espanha Reputação Dois Anos em Fila por Priorizando a Experiência do Convidado
Case Studies

Como os Paradores ganharam o melhor da Espanha Reputação Dois Anos em Fila por Priorizando a Experiência do Convidado

How Centara Hotels & Resorts Applied a Growth Hacking Mindset to Improve Guest Experience for Local Tourists.
Case Studies

How Centara Hotels & Resorts Applied a Growth Hacking Mindset to Improve Guest Experience for Local Tourists.

Edwardian Hotels London
Case Studies

How Edwardian Hotels London Uses PMS Filters to Segment Feedback From its Corporate Clients

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PRODUCTS

Guest Experience PlatformHotel ReputationGuest SurveysCase ManagementGuest Communications

BENEFITS

Better guest reviewsData driven decisionsHigher guest satisfactionOperational efficiencyA Guest centric cultureService recovery opportunities

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