Turn unhappy guests into loyal guests by solving their issues while they are still on-site.
How we support you
Check in with your guests to capture any issues while your guest is on-site and fix them before they leave to prevent negative reviews.
Provide multiple ways for your guests to contact you while on property, report any problems, and resolve them quickly and efficiently.
Proactively reach out to your guests via SMS or WhatsApp to see how their stay is going, to ensure no issues or problems go unreported.
Guarantee follow-up on guest complaints by setting up automated cases and alerts. Staff can receive the alerts via a mobile app to ensure issues are dealt with promptly and when the guest really needs it.
Alert higher management when case deadlines are not met by the team or person in charge, ensuring no guest is ever left hanging and managers have full visibility.
Connect our case management system with your other task management platforms, to see and update your guest feedback follow-up from one platform.
Supported by our guest experience solutions
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.