We analyzed over 1.7 million global reviews. Click here to download our Q3 2022 Global Hotel Review Benchmark report to read all our findings.

We serve hotels

As an independent hotel, group, or large brand, you can now manage your online reputation, guest surveys, messaging and task management via one fully integrated guest experience platform. Prioritize operational and service improvements to deliver better guest experiences, and watch your revenue grow.

Reputation | Surveys | Cases | Messaging

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What we offer

Designed by hospitality experts, our cloud-based Guest Experience Platform provides a 360º view of guest feedback. This helps you to understand and communicate with your guests, improve guest experience, increase rankings on TripAdvisor and OTAs,  outperform competitors, and drive RevPAR growth.

Reputation | Surveys | Cases | Messaging

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Solutions for every stage of the guest journey

Hotel Reputation

Analyse, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.

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Guest Surveys

Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gather valuable insights by filtering your results based on PMS filters and analyse the feedback with powerful sentiment analysis technology.

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Case Management

Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.

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Messaging Automation

Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.

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Michael Levie - Partner & CEO, CitizenM hotels

“ReviewPro is a lifeline for any hotel organization that is obsessed with listening and responding to guests needs and building their organization around guest satisfaction.”

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