Thousands of online reviews and survey responses are processed and categorized to give a qualitative view of guest feedback. This complements and deepens what can be understood from the quantitative indexes, scores, and ratings.
Turn guest feedback into action
Quickly identify areas that are most affecting your guest experience to support business decisions, understand competitors, and focus staff on priorities.
Identify the right priorities, right now
Gain clear insight into what is most impacting your online reputation with the Impact Analysis functionality. Set clear priorities and drive action where it matters most.
Gain advantage over the competition
Identify revenue opportunities by benchmarking against your competitors to see what they do better and why, according to their guest reviews.
Analyze, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gain valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.