We analyzed over 1.5 million global reviews. Click here to read the key findings of our Q2 2022 Global Hotel Review Benchmark report.

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AI-driven hotel chatbot

Provide your guest with just-in-time information when they need it
 in multiple languages.

SEE HOW
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Marie Frando, Assistant Guest Services Manager, Long Beach Lodgeicone video play reviewpro solutions for hotels

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation allows us to deliver the right content at the right place, at the right time, every time."

Guest communication solved

We empower hotels to react immediately to inbound guest inquiries. The pre-trained AI-powered chatbot provides guests with the correct information when they need it, in multiple languages.

Our hotel chatbot comes with an integrated case management system, so any incoming requests are automatically assigned to the right team member for immediate follow-up.

The know-it-all you will want on your team
+80%
Of incoming requests handled
+400
Hospitality-related questions answered
12
Different messaging channels
messaging channels reviewpro solutions for hotels

Messaging across multiple platforms

Exceed expectations via the guests’ mobile devices & preferred messaging service (WhatsApp, WeChat, SMS, Instagram, Facebook, and more).

Receive and respond to real-time requests from guests via the service of their choice, making it easy and convenient for guests to message you.

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Track response & resolution goals

Leverage detailed chatbot performance data to effectively serve your guests and continue to build the ROI that automation gives you.

Gain visibility on key missing information to identify improvements in the chatbot performance.

Keep track of response and resolution KPIs for the messages that have been escalated to agents.

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Marie Frando, Assistant Guest Services Manager, Long Beach Lodgeicone video play reviewpro solutions for hotels

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation is helping our guests by responding just within a few seconds, where it normally takes a few minutes to do so. Guests also get the proper answer no matter what channel they use."

Marie Frando, Assistant Guest Services Manager, Long Beach Lodgeicone video play reviewpro solutions for hotels

Long Beach Lodge Resort

Marie Frando - Assistant Guest Services Manager

"Messaging Automation delivers an outstanding customer experience for effective customer acquisition and retention."

PRODUCTS

You can find our hotel chatbot under these solutions:

Messaging Automation

Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.

Guest Experience Platform

Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.

GET STARTED

Want to speak to one of our team?