AI-driven hotel chatbot
Provide your guest with just-in-time information when they need it
in multiple languages.
Guest communication solved
We empower hotels to react immediately to inbound guest inquiries. The pre-trained AI-powered chatbot provides guests with the correct information when they need it, in multiple languages.
Our hotel chatbot comes with an integrated case management system, so any incoming requests are automatically assigned to the right team member for immediate follow-up.
Messaging across multiple platforms
Exceed expectations via the guests’ mobile devices & preferred messaging service (WhatsApp, WeChat, SMS, Instagram, Facebook, and more).
Receive and respond to real-time requests from guests via the service of their choice, making it easy and convenient for guests to message you.
Track response & resolution goals
Leverage detailed chatbot performance data to effectively serve your guests and continue to build the ROI that automation gives you.
Gain visibility on key missing information to identify improvements in the chatbot performance.
Keep track of response and resolution KPIs for the messages that have been escalated to agents.
You can find our hotel chatbot under these solutions:
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.
Guest Experience Platform
Our powerful guest experience platform allows you to aggregate, view and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data driven decisions and collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages.