Learn the Best Ways to Respond to Guest Reviews & Surveys

Overview: In this ReviewPro webinar, we’ll bring you up to speed on the latest and greatest in management response strategies for guest surveys and online reviews.

Topics

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• Identifying response objectives and strategies
• Setting policy: responsibilities, timing and frequency
• Quantity vs. quality: how to create efficiencies and still be authentic
• Reviews vs. surveys: how your approach should differ
• How do you measure up? Response strategies and results from leading hotel groups
• Using ReviewPro tools to manage strategy and benchmark performance

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