Guest Experience Benchmark Q1 2023

Welcome to the 2023 Q1 edition of the Shiji ReviewPro Guest Experience Benchmark.

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The Guest Experience Benchmark has become an established resource for professionals in the hospitality industry, providing valuable insights that help hoteliers make data driven decisions, and we're excited to bring you the second year of our series.

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The data set includes:

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• 2,743,688 reviews posted between January 1 and March 31, 2023
• 55 review sources in  
• 62 languages worldwide  
• Results are divided into three segments: 3-star hotels, 4-star hotels, and 5-star hotels.  

The report includes:

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• Key findings  
• Global and  regional data sets

• Expert insights  
• Reputation strategies for global hoteliers  

As an established report in the hospitality industry, we pride ourselves on providing valuable insights that help professionals stay ahead of the curve.

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Thank you for your interest in our benchmark report. We look forward to sharing our findings with you.

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