Maintaining Guest Satisfaction During a Hotel Staffing Crisis

Overview:Just as occupancy starts to recover, hoteliers face a new challenge: staff shortages. How do we make sure standards are being kept, with less staff, and less time?

‍

In this webinar we will:

• Hear from two hoteliers that have been in the midst of staffing crises – and thrived!
• Learn the latest about how the hotel business model is evolving and developing.
• Get the latest information on how to ace online reputation even with less staff.

‍

Speakers:

• Daniel Craig, Founder, Reknown
• Danica Smith, Guest Engagement Director, ReviewPro
• Melody Lardin, Director of Sales, Marketing and Revenue at the Saint-Sulpice, Montreal
• Gefferson Alves, General Manager, Aquaria Natal Hotel, Brazil

‍