Situated in New Zealand, Bachcare Holiday Homes boasts over 100,000 customers and 2,200 properties. After the pandemic hit and international borders were closed, they were looking to target a domestic audience, with guest satisfaction as their top priority.
In the midst of the pandemic, they also wanted to rethink the guest experience, adapt to changing traveler expectations and find ways to serve customers better.
Find out how this Bachcare Holiday Homes:
- Experienced a surge in guest survey responses
- Increased guest satisfaction scores
- Used feedback to fine-tune the guest experience
- Gained insights needed for better reviews