How Minor Hotels Combined Effective Tools and Processes to Increase Guest Satisfaction
![Minor Hotels increases Guest Satisfaction using ReviewPro](https://cdn.prod.website-files.com/61e8432446efd1d06c81d04d/6295ca2d6e76efbb0f0f1da8_en-case-study-minor-2019-LP-2.jpeg)
Minor Hotels uses an integrated approach to guest feedback management and service recovery, which has led to year-over-year improvements in key metrics for both guest satisfaction and guest loyalty.
In this case study you will find:
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