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How one Hotel Group Set and Achieved Guest Feedback Management Goals

Samuel Braun Hotels achieves guest feedback management goals with ReviewPro

Securing a positive online presence is a top priority in today’s digital hospitality landscape. Samuel Braun Hotels knows this and took on the ReviewPro solutions to ensure that online issues were being understood and resolved by their on the ground hotel staff.

In this case study you will find out how the brand:

  • Improved it’s GRI™ by a significant 2.7%
  • Devised an ambitious and highly successful management response strategy
  • Boosted the volume of reviews on key OTAs
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