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How Paradores Won Spain’s Best Reputation Three Years in a Row by Prioritizing Guest Experience

The Paradores and ReviewPro case study

Fully committed to customer centricity, since 1928 Paradores’ motto has been “Quality, Friendliness, Legendary”.

From 2017 onwards, the brand has seen a steady increase across all their KPIs – Global Review Index ™, Net Promotor Score® and Guest Satisfaction Survey scores, even throughout the 2020 global pandemic.

Their overall success led them to win Best Reputation in Spain two years in a row.

Download the case study now to learn how Paradores:

  • Optimized their guest experience response strategy to ensure a daily follow-up.
  • Put guest experience “in their DNA” and in the heart of their operations.
  • Increased ADR from high guest satisfaction rates.
  • Monitor monthly KPIs to ensure ongoing service excellence.

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