Radisson Hotel Group™ has long been synonymous with quality service. Having seen significant returns from ReviewPro, the brand opted to implement Case Management to streamline internal processes and improve review response strategy.
Download this case study to get insights into how this dynamic group of hotels used ACM to halve their review response time in just three months.
- The challenges faced, the solutions found
- How the group implemented ACM and the automation rules
- The outstanding results after just three months