How Radisson Hotel Group™ Cut Review Response Time in Half

Radisson Hotel Group™ has long been synonymous with quality service. Having seen significant returns from ReviewPro, the brand opted to implement Case Management to streamline internal processes and improve review response strategy.

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Download this case study to get insights into how this dynamic group of hotels used ACM to halve their review response time in just three months.

• The challenges faced, the solutions found
• ​How the group implemented ACM and the automation rules
• The outstanding results after just three months

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