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How the Right Attitude to Guest Experience Landed this Brand the #1 spot on Tripadvisor

Attitude hotels wins number one spot on Tripadvisor with ReviewPro

“Guest experience is the sum of all positive and negative interactions that a guest has with our brand.” Attitude Hotels, Mauritius.

This is the ethos that enabled this brand to gain the #1 spot on TripAdvisor for its category and location in 2019. Read this case study to find out:

  • How the brand went from pen and paper to data driven decisions
  • How guest feedback is incorporated into all areas of hotel life
  • How the brand measures success and sets KPIs
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