How to Keep Service Levels High During Peak Season

There is a universal trend in the hotel industry: when rates and occupancy go up, guest satisfaction scores go down. Find out how you can buck the trend and exceed guest expectations during peak season in this guide. In it, you will:

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• Get a glimpse into global service and guest satisfaction trends
• Understand the unique needs of high season travelers.
• Get tips on how to navigate high season with limited staff.
• Learn how to leverage guest feedback to boost online ratings.

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