Maintaining Guest Satisfaction During the Hotel Staffing Crisis

The irony hasn’t escaped hoteliers. Just as travel is returning, the lodging industry has been hit by a staffing crisis that has left many hotels unable to accommodate demand. And it’s having a direct impact on the guest experience.

‍

In this eBook we will discuss how to successfully navigate the hotel staffing crisis. Key topics include:

• Navigating the hotel staffing crisis: how has guest sentiment changed?
• Why did workers leave?
• The pandemic-era guest experience and the impact on guest sentiment.
• How hoteliers can take action with use cases.

‍