From High Touch to No Touch: Transforming the Guest Experience Post-Covid-19

Overview:When travel resumes, accommodation providers can expect an entirely new breed of traveler to show up at their door. On top of the usual needs and expectations, travelers will seek safety, sanitation and personal space.

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Are you ready for them? Join us for our next webinar, when we discuss how to transform your guest experience to accommodate the post-pandemic traveler.

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Topics include:

• Understanding the new traveler mindset
• Implementing protocols for health, hygiene and social distancing
• Keeping guests, prospects and employees informed and reassured
  
• Maintaining high guest satisfaction while offering limited services
• Leveraging technology to move from high-touch to no-touch hospitality
• Building your reputation as a safe, clean and stress-free haven

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Speakers:

• Craig Bond, Executive Vice President of Operations, ONYX Hospitality Group
• Marc Feller, Director of Customer Experience, Kempinski Hotels
• Neil James, COO, ReviewPro
• Daniel Craig, Founder, Reknown (Host)

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