In the third installment of the Global Hotel Review Benchmark Report, we leveraged 1.5 million online reviews to take a closer look at semantic analysis and what is driving guest satisfaction up or down.
This report focuses on:
- Focus on Semantic Analysis: what are guests saying in their reviews? What is driving guest satisfaction up or down?
- Key recommendations: on how to leverage guest review and sentiment analysis trends to benefit your business.
- Three-year comparison: we are comparing Q2 2022 with both Q2 2021 and Q2 2019.
- Expert insights: commentary from a range of experts and hoteliers.
- Key findings on: review volume, review ratings, star segments, review market share, management response, and more.
- Global and regional data sets on: Global Review Index metrics (GRI™), review sources market share and volume, sentiment analysis and categories affecting reputation, management response and more.
Download your copy and receive all the reports upon publication!