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2023 Guest Experience Benchmark Report, The Year in Reviews.

Welcome to the 2023 edition of the Shiji ReviewPro Guest Experience Benchmark, The Year in Reviews.

Are you interested in discovering the best hotels in Abu Dhabi, Barcelona, Shanghai, or Belin? Perhaps you're interested in understanding the evolution of Global Review Index score evolution over the last 5 years, and gaining insights from global and regional guest feedback? You've landed in the right place.

Within this comprehensive edition of the report, you will uncover:

  • City Hotel Ranking of 18 major cities with the top hotels per star category
  • City Benchmark of the globe's top 71 cities
  • Destination Benchmark of 10 of the most popular Resort Destinations.
  • Key findings for the entire report and data set.
  • Global and regional guest review data sets with insights
  • Tips and best practices to support your online reputation strategy

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